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Privacy Policy
Your privacy is important to us.

This privacy statement provides information about the personal information that Real Property Matters collects and the ways in which Real Property Matters uses that personal information.

Personal information collection

Real Property Matters may collect and use the following kinds of personal information to provide services to you:

  • Your name and contact information including email address
  • Information pertaining to your investment property
  • Referral information
  • Demographic information
  • Any other information that you send to Real Property Matters

Using personal information

Real Property Matters will use your personal information to provide a quality service to you, specifically to:

  • Enable your access to and use of the website services
  • Send to you products that you purchase
  • Supply to you services that you purchase
  • Send you statements and invoices
  • Collect payments from you
  • Send you marketing communications
  • Update internal records
  • Ensure quality improvement initiatives
  • Understand your requirements

Where Real Property Matters discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified above, Real Property Matters may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing of your data

  • Real Property Matters will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • Real Property Matters will store all the personal information you provide on its secure servers.
  • Information relating to electronic transactions entered into via this website will be protected by encryption technology.


Real Property Matters website will make use of tracking technologies such as cookies solely for the purpose of verifying the identity of customers who login to access their details via our Client Portal.

Cross-border data transfers

Information that Real Property Matters collects may be stored and processed in and transferred between any of the states in which Real Property Matters operates to enable the use of the information in accordance with this privacy policy.

By soliciting the services of RPM, you agree to such cross-border transfers of personal information.

Updating this statement

Real Property Matters may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites. Real Property Matters is not responsible for the privacy policies or practices of any third party.

Contact Real Property Matters

If you have any questions about this privacy policy or the treatment of your personal information, please contact us via email at: or by calling 1300 776 669 (1300 RPM NOW).

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